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The Art of Governance
Companies take great care in selecting their suppliers. But after they outsource, many don't devote any more time or effort to the original business challenge because they believe it's now the outsourcer's challenge. Mike Atwood believes this is a major mistake. Read why.
Academic Outsourcing: Major in Financing, Minor in Risk
The University of Florida was managing a retail operation as one of its many businesses.
They partnered with an outsourcing provider, Follett Higher Education Group, who not only has taken them to the next level of services but also provided the capital investment to construct several new campus retail facilities. Together, they brainstormed on several unique collaborative ways to create high-value outcomes through outsourcing.
ASP Gets High Marks in Managing Student Housing
Outsourcing is revolutionizing an 1892 process at the University of Utah. Finding a roommate used to be a trying experience for college students. Now ASP technology is allowing them to select roommates online long before classes start.
School Report Card: Outsourcing Earns Straight A's in Detroit
Compuware Corporation greatly improved the IT services for the Detroit Public Schools and, at the same time, used the outsourcing initiative as a self-funding strategy for further school district improvements.
'We, Inc.' or Side Show?:
Why You Need an Intimate Communication Strategy In Your Outsourcing Relationship
Outsourcing's outcomes reflect both parties' commitment and shared visions. Those are are enabled by a personalized communication approach that extends well beyond the executive level and beyond the contract.
Maximizing Learning Processes in Your Organization
Shrinking budgets and a growing reluctance to travel are causing companies
to prefer distance learning solutions. Cost makes outsourcing a good
choice.
Getting Ready to Outsource
Proper preparation happens before the outsourcing procurement begins.
Frank Usher of Everest Group discusses five critical steps before
the RFP hits the streets.
Whatever Happened to
Being Self-Sufficient? Reasons to Outsource Mailroom and Copy Services
That You May Not Realize
Outsourcing your copy center and mailroom can provide more than cost
savings.
Outsourcing's New Risks
Today, the greatest risk in outsourcing is to not outsource. So says James
Brian Quinn, Professor of Management emeritus at Tuck School of Business
at Dartmouth "Without outsourcing, companies can't keep up,"
observes Quinn.
Banking on Outsourcing Alliances
Han van der Zee at the Nolan Institute in the Netherlands explains how
companies are working together to help both bottom lines.
Educating Universities
About Outsourcing
Shin, chairman and CTO of Embark.com, and four other recent college graduates
decided to help future college students "make tough decisions easier."
Getting Ready For Tomorrow
Dr. Han van der Zee of the Nolan Norton Institute conducts research to
predict the future.
Global Software Teams Take
Flight
Based on an interview with Erran Carmel, associate professor of global
information technologies at American University.
Is Outsourcing Research Relevant?
Jae-Nam Lee of Hong Kong discusses his research on the issues of outsourcing.
The Numbers on the Blackboard Add up for ASPs
Professor Wendy Currie's study is "an overall view of the development
of the ASP industry."
Outsourcing Alliances in a Knowledge-Based
Economy
Robert Klepper of Southern Illinois University says the ability to manage
alliances may be the key to outsourcing success.
Outsourcing Relationships Become More Complex
Professors Aubert & Rivard say the question has changed from "Should
we outsource?" to "How should we outsource?"
Project 10X
Phillip Carter of Arizona State University discusses how a company can
get a ten percent improvement in purchasing supply costs in the next ten
years.
What Is a Good Way to Outsource IS?
Vital Roy researched outsourcing relationships to discover strategies
used to acquire information systems.
How Manufacturing Firms are Outsourcing in Australia
Fiona Rhode, lecturer in Information Systems, discusses outsourcing by
manufacturing companies in Australia.
Information Technology:The Lifeblood of an
Organization
Leslie Willcocks of the Oxford Institute of Information Management discusses
trends based on his research with Mary C. Lacity.
Keeping Intellectual Property Under Wraps
Dr. Gene Slowinski of Rutgers University explains the importance of discussing
intellectual property issues during contract negotiations.
Keeping IT Outsourcing in the Family
Dr. Armin Heinzl of the University of Bayreuth in Germany explains outsourcing
within the company and why companies are doing it.
Libraries are Making Noise in the Outsourcing
World
Arnold Hirshon of New England Library Information Network explains how
outsourcing is bringing libraries into the new millenium.
Moving Up the Strategic Ladder
Vijay Gurbaxani discusses how companies are using outsourcing more strategically.
No Finish Line: A View of the Future for Purchasing
and Supply
Dr. Joseph Carter of Arizona State University discusses research studying
trends in purchasing and supply.
Outsourcing Gains a Foothold But There is Still
Much to Learn
Professor Wendie Currie of Brunel University in London reports on her
research on IT outsourcing.
Outsourcing the City: State and Local Government
Outsourcing
Dr. John O'Looney of the University of Georgia discusses government contracting.
Web Businesses: We're Not Just a Business With a Web
Site
J. P. Frenza, author of Buying Web Services: The Survival Guide to Outsourcing,
discusses web trends.
When Partnerships Make Sense
Robert Klepper, professor of computer management and information systems
discusses outsourcing contracts vs. partnerships.
Backsourcing: An Emerging Trend?
Based on an interview with Rudy Hirschheim, Ph.D., professor of information
systems referencing research on outsourcing conducted with his associate
Mary Lacity, Ph.D.
Bridging the Gap in Customer Support
Based on an interview with Greg Oxton, executive director, Customer Support
Consortium.
The Changing Nature of Outsourcing
Based on an interview with Varum Grover, Ph.D., professor of Information
Systems.
Considering All the Costs
Dr. Detmer Straub of Georgia State University discusses weighing many
factors in the decision to outsource.
The Elements of Success
Based on an interview with Mary C. Lacity, Ph.D., associate professor
of MIS.
Lateral Leadership For Organizations That Are
Outsourcing
Based on research by Michael Useem, Professor of Management and Director
Center for Leadership and Change Management.
In Pursuit of Accountability
Based on an interview with Medhi Khosrowpour, professor of information
systems at Pennsylvania State University.
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